Legal
Refund Policy
Last updated: February 14, 2026
Perishable Goods
Due to the perishable nature of our farm products — including meat, eggs, and dairy — all sales are final once the order has been picked up. We cannot accept returns or exchanges after pickup. This policy is consistent with standard agricultural direct-sales practices in the State of Tennessee.
If you identify a product quality issue at the time of pickup, please notify the farm staff immediately so we can address it on the spot.
Deposit-Based Products
Whole and half animal purchases (beef and pork) require a deposit at checkout:
The deposit secures your place in the processing schedule
Once the animal has been scheduled for processing, the deposit is non-refundable
The final balance is calculated based on the actual hanging weight and the per-pound price listed on the product page
If the final weight results in a total less than your deposit, the difference will be refunded
For deposit cancellation terms prior to animal processing, see the Order Cancellation section below.
Order Cancellation
If you need to cancel an order, please contact us or call (865) 207-8665 as soon as possible:
48+ hours before pickup: Full refund to your original payment method
Less than 48 hours before pickup: Refund may be subject to a restocking fee or may not be available, depending on whether the product has already been prepared
No-show / unclaimed orders: Orders that are not picked up and for which no contact has been made are not eligible for a refund
Damaged or Incorrect Orders
If your order contains incorrect items, is missing products, or has a quality issue that was not apparent at pickup:
Contact us within 24 hours of pickup
Provide your order number and a description (photos are helpful)
We will work with you to resolve the issue through a replacement, store credit, or refund at our discretion
In accordance with the Tennessee Consumer Protection Act (TCA § 47-18-104), Newman Family Farm is committed to providing products that are substantially as described and will work in good faith to resolve any order discrepancies promptly.
PMA Product Returns
Products purchased through the Private Membership Association (including raw dairy) are private member-to-member exchanges as acknowledged in the PMA waiver agreement. These products are generally excluded from this refund policy.
However, if a PMA product was not as described or you have a safety concern, please contact us immediately at (865) 207-8665. We take all product quality concerns seriously and will work with you to find a fair resolution.
Exceptions and Discretionary Refunds
Newman Family Farm reserves the right to issue refunds, store credit, or replacements at its sole discretion in circumstances not explicitly addressed by this policy. Any exception granted does not establish a precedent or create an obligation for future transactions.
How Refunds Are Processed
Refunds are issued to the original payment method via Stripe
Please allow 5–10 business days for the refund to appear on your statement
You will receive an email confirmation once the refund has been processed
Governing Law
This Refund Policy is governed by the laws of the State of Tennessee. Disputes regarding refunds are subject to the dispute resolution and governing law provisions outlined in our Terms of Service.
Questions?
If you have any questions about our refund policy or need to request a refund, please don't hesitate to reach out:
Phone: (865) 207-8665
Please also review our Terms of Service and Privacy Policy for additional information.